THC Survey Questions
As a member of The Holiday Club, your opinions matter. Its really important to us to find out what you think about your membership, your holiday preferences, our resorts and generally what we can do to improve your holiday experiences.
Please take some time to complete this annual Member Survey. The information we get from the survey will inform decisions we make about The Holiday Club and give us insight into how we can make The Holiday Club products and services work for you. The survey should take you less than 5 minutes to complete.
Membership Number
What is your Tier Status *
Classic
Select
Advantage
Exclusive
Prestige
Optimum
Private Residence
How Many Points do you own
Please indicate to which extent you agree with the following statements
I receive great holiday value by being a member of The Holiday Club
Strongly Agree
Agree
Not Sure
Disagree
Strongly Disagree
I’m well informed about all my benefits as a member of The Holiday Club
Strongly Agree
Agree
Not Sure
Disagree
Strongly Disagree
I often find the right accommodation for my needs
Strongly Agree
Agree
Not Sure
Disagree
Strongly Disagree
The quality of the resorts available via The Holiday Club is excellent
Strongly Agree
Agree
Not Sure
Disagree
Strongly Disagree
The recent upgrades at the Signature Collection resorts make my holiday all the more enjoyable
Strongly Agree
Agree
Not Sure
Disagree
Strongly Disagree
The service and guest experiences at the Signature Collection resorts keep getting better
Strongly Agree
Agree
Not Sure
Disagree
Strongly Disagree
The online booking system is efficient and easy to use
Strongly Agree
Agree
Not Sure
Disagree
Strongly Disagree
When contacting The Holiday Club, my query is resolved quickly and efficiently
Strongly Agree
Agree
Not Sure
Disagree
Strongly Disagree
The Holiday Club staff are knowledgeable about its products and services
Strongly Agree
Agree
Not Sure
Disagree
Strongly Disagree
The Holiday Club keeps me well informed about club news and the latest special offers
Strongly Agree
Agree
Not Sure
Disagree
Strongly Disagree
What made you join The Holiday Club initially
The Holiday Club is doing well in the following areas: (Select YES or NO)
Enhanced website features
Yes No
User-friendly statements (Points & Accounts)
Yes No
Efficient query resolution
Yes No
More accommodation choices
Yes No
Professional Call Centre support
Yes No
Easy reservations process
Yes No
Helpful & well-trained staff
Yes No
Improved service standards
Yes No
Quality standards at resorts
Yes No
What could The Holiday Club do differently to improve your experience with them? (please choose your top 3)
Easy reservations process
Efficient query resolution
Value gained from product & service offerings
Enhanced website features
User-friendly statements (Points & Accounts)
Helpful & well-trained staff
Professional Call Centre support
Improved service standards
Quality standards at resorts
More accommodation choices
Do you have any other comments for The Holiday Club at this time?
Please provide a little information about yourself below
Gender
Age
How long have you been a member of The Holiday Club
Race
Region